Help centre
Frequently Asked Questions — Tenants
Answers to the questions renters ask most — searching listings, staying safe, and managing your account.
General questions
What is the difference between a condo and an apartment?
When you are deciding on renting a condo or an apartment it may seem like both options are the same, at least at first glance. There are some major differences between a condo and an apartment and it is helpful that you know the differences to make the best decision you can.
For instance, ownership varies for both condo and apartment options. While a Homeowners’ Association typically manages a condo building, each condo unit has its own separate owner. Tenants are allowed to purchase condos like they would with houses. On the contrary, apartments cannot be individually purchased. Rather, an apartment building has one owner who leases out each unit to individual tenants. It is common that an apartment building is owned by a large corporation that specializes in owning and renting individual residential units.
The way rent works differs as well. For apartments, rent is generally a fixed amount that is set by the market and is applied to all the units in the building. Keep in mind that utility bills and renter’s insurance are often not included in the monthly rent amount and need to be budgeted. For condo renting, most agreements involve fixed amounts as well. The individual property owner is free to decide what they want to charge tenants to rent their condo, so renters have some room to negotiate when renting a condo as compared to when renting an apartment.
Finally, the responsibility of maintenance changes when you rent an apartment or a condo. One perk of apartments is that you (in most cases) do not have to pay for maintenance. Rather, when some work needs to be done to your apartment the management company responsible for the entire apartment building arranges for the repairs to be made on your behalf. In contrast, either you or the property owner must deal with maintenance related issues personally when renting a condo.
Choosing either an apartment or condo is entirely your decision and both have their benefits. Best advice is to rent a home that you feel safe and comfortable in and one that you can afford. With plenty of rentals to choose from, you are sure to find a rental that works for you and your needs and wants.
Search listings
How do I find a place to rent?
Start your search by entering a city name in the search bar on the homepage. You can then apply filters to refine the results to properties that are best suited for your needs.
How can I view only “New” listings?
Listings on GottaRent.com are updated daily. Search with confidence knowing our inventory is current and active listings are available for rent.
How do I find listings that allow pets?
Using the dropdown called “Amenities” on the search results pages, check the boxes next to Cats Allowed and/or Dogs Allowed to see only listings that allow cats or dogs.
I found a listing that looks like a scam, what should I do?
Report the listing to us immediately! Do not, under any circumstances, attempt to contact a landlord which you believe may be fraudulent. If you have been in contact with a landlord who you believe may be trying to commit a scam, end all communication with them immediately!
To report a listing that you believe may be a scam, is misleading, or contains inappropriate content such as sexist, racist, or other discriminatory remarks, send us an email using the form on the Contact Us page.
Account profile
What information can I add to my user account?
We ask that you provide your full name, current address, and phone number. Your email address is collected when you create your user account.
Can anyone other than me access my user account?
Only you can access your user account.
I forgot my password, how do I get it changed?
Click Login in the upper right hand corner of the screen. At the bottom of the login window click “click here to reset your password”. Enter your email address and click “Continue” to have a new password emailed to you.
